openzone Store Privacy Policy

Last Updated: July 16, 2026

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Overview

At openzone Store, safeguarding the personal information you entrust to us is a core part of how we do business. This Privacy Policy describes the types of data we gather, the reasons we gather it, and the measures we take to keep it secure whenever you browse our website or purchase from our online store.

Information We Collect

When you interact with our services, we gather the following categories of personal information:

• Account & Order Data: Your name, email address, shipping address, billing address, and purchase history, which we collect when you register an account, submit an order, or update your openzone Store profile.
• Payment Data: Handled entirely by our PCI-DSS-compliant payment processor. openzone Store never retains complete card numbers, security codes, or other sensitive payment authentication details.
• Usage Data: Your IP address, device type, browser type, and the pages you visit — gathered automatically through cookies and analytics tools as you navigate our platform.
• Communications: Any messages, inquiries, feedback, or support requests you submit to us by email, contact form, or other communication channels.

How We Use Your Information

We rely on your information solely for the following purposes:

• To process and fulfill your orders, including payment handling, order confirmation, shipping coordination, and delivery updates.
• To answer your customer inquiries, resolve account or order problems, and respond to feedback you submit.
• To deliver transactional, service-related emails (such as order receipts, shipping notifications, and account alerts) that are necessary for your use of our services.
• To study usage trends and enhance our website functionality, product offerings, and overall customer experience.
• We send marketing and promotional emails only when you have expressly opted in to receive them — you can unsubscribe at any time through the link included in every message, or by contacting our support team.

Sharing of Information

We do not sell, rent, or trade your personal information to any third parties for their own commercial or marketing purposes. We disclose your personal data only to trusted third-party service providers whose work is essential to running our business, and only to the extent needed for them to carry out their contracted services on our behalf. These providers include:

• PCI-DSS-compliant payment processors that handle secure transaction processing;
• Licensed shipping and delivery carriers that fulfill and deliver your orders;
• Analytics providers, who receive only anonymized, aggregated usage data that cannot be traced back to your individual identity. Every third-party provider we engage is contractually obligated to meet strict data protection standards and is prohibited from using your personal information for any purpose beyond the services they provide to openzone Store.

Your Rights

Every user holds data protection rights aligned with the jurisdiction in which they reside:

• GDPR (EU/EEA residents): You may access, correct, erase, restrict the processing of, and obtain portability for the personal information openzone Store holds about you.
• CCPA (California residents): You may request to know what personal data we collect about you, request deletion of your personal data (subject to legal exceptions), and opt out of any sale of your personal data. As noted in our Sharing of Information section, openzone Store does not sell personal information to third parties. To exercise any of these rights, contact our support team at service@openzone.shop. We will verify your identity and respond to your request within 30 days of receipt, in compliance with applicable data protection regulations.

Cookies

We use two categories of cookies on our website:

1. Essential Cookies: Required for core site functionality, including account login, shopping cart operation, order processing, and secure checkout. These cookies are necessary for the site to function and cannot be disabled.
2. Analytics Cookies: Used to collect anonymized data about how users interact with our site to help us understand usage patterns and improve our services. You may control or disable non-essential (analytics) cookies at any time via your browser's cookie settings. Disabling essential cookies may impact the functionality of our website and your ability to complete purchases.

Changes to This Policy

openzone Store may revise this Privacy Policy periodically to reflect shifts in our business practices, our services, or applicable legal requirements. Should we make material changes to this policy, we will alert you by email (to the address linked to your account) or by posting a prominent notice on our website at least 14 days before those changes take effect. Your continued use of openzone Store's services after any changes to this Privacy Policy become effective constitutes your acceptance of the revised policy. We recommend reviewing this policy periodically to stay informed of how we protect your personal information.